Refund & Cancellation Policy
At NS Telecom, we aim to provide clear and transparent information to help customers explore and connect with telecommunications services offered by third-party providers. As a service facilitator and authorized dealer, NS Telecom does not directly provide internet or telecom services.
1. Cancellation Policy
Customers may request cancellation of services by contacting the respective telecommunications provider directly or by contacting our support team for assistance.
Cancellation terms may vary depending on:
- the selected service provider
- plan type and contract terms
- service agreements or minimum commitment periods
- installation or equipment arrangements
If a service is canceled before the end of a provider’s commitment period, early termination charges may apply as determined by the provider.
NS Telecom does not control provider cancellation terms but can assist customers in connecting with the appropriate provider support.
2. Refund Policy
Refund eligibility is determined by the respective telecommunications provider based on their policies and service agreements.
Factors that may affect refunds include:
- service activation status
- usage of the service
- installation completion
- provider-specific terms and conditions
- equipment return requirements
NS Telecom does not process or guarantee refunds directly, but we may assist customers in submitting requests to the provider where applicable.
3. Non-Refundable Charges
Certain charges may not be refundable, depending on provider policies, including:
- installation or activation fees
- setup or administrative charges
- partially used service periods
- equipment-related charges
- any applicable penalties or fees
4. Equipment Returns
If equipment is provided by a telecommunications provider:
- equipment must be returned according to the provider’s guidelines
- failure to return equipment may result in additional charges
- refund processing (if applicable) may depend on equipment return status
5. Billing & Payments
All billing, payments, pricing, and charges are handled by the respective telecommunications provider.
NS Telecom does not control:
- billing cycles
- payment processing
- pricing changes
- currency conversion charges
Customers are responsible for reviewing provider terms and making payments directly to the provider.
6. Service Interruptions
Any service interruptions, outages, or performance issues are managed by the telecommunications provider.
Refunds or credits for service interruptions are:
- determined by the provider
- subject to provider policies
- dependent on service agreements
7. Requesting Assistance
Customers who need help with cancellations or refunds may:
- contact the service provider directly
- contact NS Telecom for assistance in connecting with the appropriate provider
We will make reasonable efforts to guide customers through the process.
8. Important Notice
NS Telecom is a third-party dealer and service facilitator and does not provide telecommunications services directly. All services, billing, refunds, and related decisions are managed by the respective telecommunications providers.
9. Policy Updates
NS Telecom reserves the right to update this policy at any time. Changes will be reflected on this page.
